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Consumers are entitled to the right of revocation/cancellation according to the following terms, whereby a consumer or customer is any private person who completes a contract of sale for non-commercial purposes.

A. Cancellation Policy

Right of revocation

You have the right to cancel this contract without giving any reason within fourteen days.

The deadline for cancellation of fourteen days begins from the day that you, or a third person nominated by you, who is not the carrier or transporter, receives and takes possession of the final piece of merchandise.

To exercise your right of cancellation you must inform us (Trisana GmbH i. L., Georg-Wimmer-Ring 18. 85604 Zorneding, Germany, Tel.: 00 49 8106 31781-99, Fax: 00 49 8106 31781-11, email: by means of an unequivocal declaration (letter sent by post, telefax or email) of your decision to cancel your contract. You can use the sample cancellation form provided for this, this is however not mandatory.

To retain your right of cancellation it is sufficient to submit in writing your intention to cancel before expiry of the cancellation period of fourteen days as stipulated above.

Consequences of Cancellation

If you cancel this contract we must promptly return all payments including delivery costs (with the exception of additional delivery costs incurred if another delivery form was requested by you above and beyond our standard delivery terms) at the latest within fourteen days of reception of your written cancellation being received by us. This refund will be made by the same means of payment chosen by you for the original transaction unless otherwise specifically agreed, also no further costs will be incurred by you pertaining to this refund. We can refuse to effect payment of the refund until the merchandise has been returned to us or until you can provide proof of return of the merchandise, whichever comes first.

You must return the merchandise promptly to us, at the latest within fourteen days from when we are informed in writing of your decision to cancel the contract. Your right of cancellation is upheld as long as the merchandise is sent back to us during the fourteen day period.

The customer carries the costs for return of the merchandise.

In the event of damage to the merchandise or depreciation in value, the customer will only be held responsible if such depreciation can be shown to have been caused by him or her due to handling of the goods other than what is necessary to ascertain the nature, quality or function of the goods.

Exclusion or premature termination of the right of cancellation

The right of cancellation expires prematurely when sealed goods (which for health protection or hygiene reasons must be sealed) have been opened after delivery, or for goods which are unsuitable for return also for health and safety reasons.


If you wish to cancel your contract/purchase please fill out the following form and return it to us


Georg-Wimmer-Ring 18
85604 Zorneding
Fax: 08106 - 31781 - 11

I/We (*) herewith cancel the contract closed by me/us (*) for the purchase of the following merchandise (*) / provision of the following services (*)



Ordered on (*) ____________ / Received on (*) __________________

Customer name

Customer address

Customer signature


(*) delete as applicable